Shipping policy

Shipping Policy

Thank you for shopping at izanor! We want to ensure your orders reach you as quickly and smoothly as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification when your order has shipped.

  • High-volume periods or holidays may cause minor delays. If there is a significant delay in the shipment of your order, we will contact you directly via email.

2. Shipping & Delivery Estimates

Shipping charges and estimated delivery times for your order will be calculated and dynamically displayed at checkout based on your delivery address.

> Please Note: Delivery timelines are estimates and not guarantees. Delays can occasionally occur due to customs processing or carrier disruptions beyond our control.

3. Shipment Confirmation & Order Tracking

Once your package leaves our facility, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active within 24–48 hours of generation.

4. Customs, Duties, and Taxes

izanor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

If you receive your order damaged, or if it is lost in transit, please contact our support team immediately.

  • Please save all packaging materials and damaged goods before filing a claim.

  • Email us at support@izanor.com with your order number and photos of the damage so we can help resolve the issue swiftly.

6. Incorrect Shipping Address

We are not responsible for orders shipped to an incorrect address provided by the buyer. Please double-check your shipping details at checkout. If you notice a mistake, contact us at support@izanor.com immediately. Address corrections cannot be made once the order has been processed and shipped.

Questions?

If you have any questions about the delivery or shipment of your order, please reach out to us:

  • Email: support@izanor.com